fair and transparent

Refund Policy

We want you to be satisfied with HotSnap. Here's how our refund policy works for premium features.

7-Day Guarantee

If you're not satisfied with a premium subscription purchase, contact us within 7 days of your purchase for a full refund — no questions asked.

How to Request

Email us at [email protected] with your account details and the reason for your refund request. We'll process it within 5 business days.

Exceptions

Refunds are not available for accounts that have been terminated due to violations of our Community Guidelines, or for purchases made more than 7 days ago.

This policy may be updated periodically. The most recent version will always be available on this page.